Acorn app not loading content after factory reset

Hi, MacInOhio.

Thanks for being part of the Roku Community!

We understand how inconvenient this must be for you, and we'd like to be able to assist you get back up and running. 

Could you let us know about...

• Are there any error messages you're seeing on the screen when trying to stream the app?
• Do you have other Roku devices that are also experiencing the same issue with the app? If yes, what is the channel build version of the app on the affected devices? (To see this, highlight the app from the Home Screen and press the Star * Button).

In the meantime, if this is the only app experiencing the behavior, you may need to contact the Acorn support team for further assistance. The channel team manages, maintains, and regulates most apps inside the Roku platform, and this app is one of them. 

To make sure that there are no steps left undone, you may visit this support article: Issues playing content on your Roku device.

We are hoping that everything will be sorted out for you soon. 

Best of luck,
Emman