Forum Discussion
Hi John,
my Roku express keeps shutting down and going back Home Screen whenever I’m watching any apps, Hulu - Disney - Netflix - doesn’t matter. I’ve looked for Roku updates, app updates, deleted apps, factory reset Roku, nothing has helped? Do they just go bad after awhile? I feel like it’s less than 2 years old…
Hi AL17,
Greetings from the Roku Community!
We'll be glad to assist you with your streaming problem with your Roku Express. We'd like to know more about it so we can further assist you. Please provide us with more details.
- How are you powering your Roku Express?
- Have you tried restarting your network router?
- How far is your Roku Express from your network router?
- Are you getting any error messages or error codes when trying to play content?
With more details, we can determine what went wrong to further assist you.
Kind regards, Eunice