Forum Discussion

sf2fruticosus's avatar
sf2fruticosus
Binge Watcher
2 years ago
Solved

A friend has no Search function on the main menu

I have a Roku Ultra, and along the left of my Roku screen is: Home, What to Watch, Live TV, Featured Free, Sports, Weekly Trivia, Streaming Store, Search, Settings. A friend just bought a Roku Exp...
Where to Watch
  • AvsGunnar's avatar
    AvsGunnar
    2 years ago

    sf2fruticosus 

    Generally, if you are located in the US and find that you are missing the "Search" menu item, usually indicates that the Roku account may have had an issue when it was created. (regional issue).   Some regions do not have a Search feature on the device. 

    If your friend is also in the US, likely she will have to Factory Reset the device and try to setup a new Roku account (use new email address).  Make sure to disable any VPNs or anything else on a network that may hinder Roku's ability to determine where the device/account is located.  Can even try using a mobile hotspot (if available) if having trouble with the home network.

    In order to factory reset, press and hold in reset button for 30+ seconds or use the Factory Reset option from Settings/System/Advanced System Settings/Factory Reset.  This will affect any subscriptions that your friend is subscribed to if purchased "through" Roku. (using Roku Pay).

    -----

    There are some settings under Settings/Home Screen on both devices that the user can enable/disable from appearing on the Home Screen, but the Search is not one of them. (just in case something else is showing on yours, but not hers).

     

sf2fruticosus's avatar
sf2fruticosus
Binge Watcher
2 years ago

Thanks. When you say on the 'device', do you mean the remote? There's no 'Channel store' button on the remote. 

She's trying to figure out why her user interface is so much more limited than mine, especially why she doesn't have a direct search option as I do. Does the Ultra have a more sophisticated user interface screen than the Express?

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

sf2fruticosus 

Generally, if you are located in the US and find that you are missing the "Search" menu item, usually indicates that the Roku account may have had an issue when it was created. (regional issue).   Some regions do not have a Search feature on the device. 

If your friend is also in the US, likely she will have to Factory Reset the device and try to setup a new Roku account (use new email address).  Make sure to disable any VPNs or anything else on a network that may hinder Roku's ability to determine where the device/account is located.  Can even try using a mobile hotspot (if available) if having trouble with the home network.

In order to factory reset, press and hold in reset button for 30+ seconds or use the Factory Reset option from Settings/System/Advanced System Settings/Factory Reset.  This will affect any subscriptions that your friend is subscribed to if purchased "through" Roku. (using Roku Pay).

-----

There are some settings under Settings/Home Screen on both devices that the user can enable/disable from appearing on the Home Screen, but the Search is not one of them. (just in case something else is showing on yours, but not hers).

 

  • sf2fruticosus's avatar
    sf2fruticosus
    Binge Watcher
    2 years ago

    Thanks very much. The factory reset fixed the problem.