%33 and CRASH time on 4800r models
I bought two Roku Ultra's. Soon as I usually try to play a high bitrate movie it will pause at %33 for about 15 seconds then crash, then reboot. No user intervention. And I have two brand new Ultra's...
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I can echo that.
I am a legacy; I bought an original Roku years ago, and only bought the Ultra because that original machine was caught in the creep of time (more resources required better CPU/better GPU).
I only have a 1080p TV.
And since I've bought the Roku Ultra, I have experienced what you have seen:
- Netflix App will play any single series, or movie fine. Second or third movie may only go to 25%, hang there for a minute, and then reboot.
- Hulu App (just started the trial this weekend) will _not_ play more than a single show before it goes into a similar state: shows me the busy-wait symbology for a bit, then reboots.
I have, at times, been seriously considering going back to the slower, but more reliable early-model Roku.
This is the first time I have commented on these boards... because I keep waiting for Roku to patch the issue. I wonder if Roku has a competitor...
Before I spend my money on media players or streamers I'll look for alternatives. Right now I can play a 90bps bitrate Master DTS Audio using Plex with my Nvidia shield. No pauses or video issues. I've tried it with Roku and all it does is goes to %33 and crashes. It's odd I don't see more issues on this regarding 4k content, but most users don't aggressively look for the high bitrate media files like I do.
I am encountering the same issue 😕 I have some hdr10+ plex movies and shame I can't direct play them with the truehd audio. The shield won't do hdr 10+. Apple TV won't passthrough true hd. Roku ultra crashes with any high bitrate movie at 33%. Has there been any solution or fix to this error?
Hi Emwither
Thank you for the post.
I apologize for misunderstanding your question earlier. If your Roku Ultra is crashing with any high-bitrate movie at 33%, there are a few things you can try to resolve the issue:
- Check your network connection: Make sure your Roku Ultra is connected to a stable network connection. You can try restarting your router and modem to ensure a stable connection.
- Update your Roku firmware: Make sure your Roku Ultra is running the latest firmware update. You can check for updates in the Roku settings menu.
- Reduce the video quality: You can try reducing the video quality of your high-bitrate movies to see if it resolves the issue. You can do this in the Plex settings or by choosing a lower-quality stream in the movie player.
- Transcode the video: If reducing the video quality doesn't work, you can try transcoding the video to a lower bitrate. This can be done in the Plex settings.
We hope it helps!
Warm regards,
Lianna
