Today is 1-2-23and that fixed did not work for me. Still cannot watch CBS.
Tried all the suggestions, can't watch live cbs in any way shape orform
This may have been mentioned previously, but what I have to do is select sign out, then sign in again. A code will then be presented. Then I go on my computer to cbs.com and enter the code. I then have to select my cable provider, Spectrum in my case, and login to that site. Once that has been completed, the TV screen will show that I can then get into the CBS app. The aggravating thing about it is that this process is required every time I want to access the CBS app. Good luck.
Hi Duke5263
Thanks for keeping in touch!
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the CBS channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting CBS Support to report the issue and get help.
Thank you for your understanding.
Warm Regards,
Lianna
Liana,
As a Roku staff member your input to CBS has more gravitas. Can you intervene on our behalf?
This has been going on for far to long.
We are signed in at CBS (on Roku) with our provider, "Xfinity". "An error occurred". We must sign out. Then sign back in. Go to computer to input the CBS code on screen with CBS.com/tv/roku. Then we are automatically directed to the Xfinity sight. We must sign in and wait for an Xfinity code sent to our email. Go back and input the Xfinity code. Then we go back to screen and are able to view CBS. Each new viewing requires this. Please help! Gary.
It is clear they do not have plans to ever fix this.
