Forum Discussion

drufe's avatar
drufe
Channel Surfer
12 months ago

Re: [Solved] YouTube TV Fast Forwarding Issue on OS 14

I'm trying to get an update on when the 'future release' that supposedly fixes a known issue that's been going on for 6 months will actually be released. The issue in the tracker has been marked 'solved by a future release'. It's been a month since a Roku mod has set the issue as solved thus not allowing end users to comment, ask questions, get updates, etc.

When will this future release happen that has this fix in it? It's beyond frustrating that basic fast forward functionality isn't working with YouTube TV; I would categorize that as a basic DVR use case since pretty much the late 1980s. I need to know if I need to ditch my Roku devices (I have 3 of them in my house) and move to something else so I can get my money's worth with YTTV.

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-YouTube-TV-freezes-when-fast-forwarding/m-p/968174#M2423 

43 Replies

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  • birdgirl128's avatar
    birdgirl128
    Newbie
    12 months ago

    Hey! ROKU! Fix the problem or everyone who subscribes to YouTube TV and utilizes ROKU will dump you and switch to an Amazon Fire Stick or a Google dongle that, oh by the way, doesn't have this infuriating issue. And please stop the completely unhelpful canned responses. If you don't have a clue how to fix it or when you'll fix it, try being honest for a change.

    Thanks.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Hi Community Users!

      Thanks for your inquiry about when will be the software update be released. 

      Please be advised that the relevant team is still currently rolling out the latest software update to all Roku devices and TVs, which, in the last update of the YouTube playback issue's fix. We are encouraging everyone to keep an eye on the latest software update or you can manually check for that by navigating to Settings > System > Software update > Check Now.

      If you notice that you're already on OS 14 and still encounter the issue, please let us know and reply on this thread and provide the following information:

      • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

      We are looking forward to your response and understanding on this matter.

      All the best,
      The Roku Community Team

      • drufe's avatar
        drufe
        Channel Surfer
        11 months ago

        Emmanuel, aren't Roku devices designed to automatically check for updates and install them so everyone should be on the latest version of the OS, correct? They might be a day or two behind at the most but everyone has been having this problem for months, myself included. I'm on the latest OS and even this post title has the OS 14 designation. Are you saying that the fix for this problem with YTTV should already be there in OS 14 and if we're still having the problem, it's something else you guys need to troubleshoot and plan a fix for? Here are my device details you asked for:

        Model: 4660X - Roku Ultra

        Serial Number: YJ00ET096696

        Device ID: CK487E096696

        OS Version: 14.0

  • camoman's avatar
    camoman
    Newbie
    11 months ago

    I have had the same issue for about 2 years with 3 different Roku devices. Tom