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RemoteControl's avatar
RemoteControl
Channel Surfer
10 months ago

Re: [Solved] Roku Device Stuck in Recovery Mode

I have an onn. Roku TV.

Hardware ID: 7833X

onn. Model: 100012587 (65" 4K UHD HDR10 Roku TV)


I am having the issue that others seem to be having. The power was interrupted to the device and it went into the dreaded black screen, then boot screen boot loop, then it finally goes into Recovery Mode. This is not the first time this has happened.

I removed the two HDMI cables that were connected to the device, powered it off and back on. No luck, boot loop.

I have tried to do a software install by connecting it to my Wi-Fi in Recovery Mode. No luck, boot loop.

I have tried to do a software install via USB in  Recovery Mode. No luck, I get the message: "Current software is more up-to-date. Downgrade is not allowed."

I have tried to do a hard reset via the reset button in the back of the device. No luck, boot loop.

I am at my wits' end and I please need assistance with getting this device working again. Thanks.

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  • RemoteControl's avatar
    RemoteControl
    Channel Surfer
    10 months ago

    While waiting for some advice, I tried two other things.

    I plugged in a network cable and tried connecting the TV to the internet in the Wired (Ethernet) option in the recovery mode. No luck.

    I tried the procedures in this Reddit post: https://www.reddit.com/r/tcltvs/comments/1av2a6b/roku_bootrecovery_loop_issue_fix/

    1. Unplug the TV then hold the power button for 20 seconds to drain any 'flea power'.
    2. Hold in the reset button.
    3. After 20 seconds, with the reset button still depressed, plug in the TV.
    4. Keeping the reset button depressed, hold the power button for 30 seconds.
    5. Let go of both buttons.
    6. If the TV doesn't come on automatically after 60 seconds, press the power button.

    … But still no luck.

    You will see several discussions here with the same issue. Some for TCL devices, some for onn. devices. Like this one for example, the person contacted TCL customer support and they told them to do a similar procedure in the Reddit post:
    https://community.roku.com/t5/Discussions/Tcl-Roku-tv-stuck-in-reboot-loop/td-p/1005921?lightbox-message-images-1006457=18606iD3127D6876DC497A

    Hoping that Roku support and the Roku software engineers figure this out soon, so people with this issue are not throwing away their hard earned money on these TVs that are having the same issues.

    Any more suggestions?

    • RemoteControl's avatar
      RemoteControl
      Channel Surfer
      10 months ago

      An update to this:

      Once again, this boot loop issue has occurred to me when the power was interrupted, or the TV was turned off correctly and moved, but after lots of wasted time and energy on my part, I was able to get it working with a hard reset with the reset button. I have seen mentions of this power interruption in other discussions on here. I would heed this information if I were a Roku software engineer. I also think that the rcovery mode not working right might be a good clue to work towards fixing this for the angry or upset customers who are having this boot loop issue.

      I left the TV unplugged (onn. Model: 100012587 - 65" 4K UHD HDR10 Roku TV) for 24 hours and plugged in back in. It booted up, and went directly into Recovery Mode. But the Recovery Mode screen went from the normal green background to an orangish-brown, with text looking like almost unreadable outlines on it.

      I then pressed the reset button for  15 seconds, it rebooted and went into another boot loop and ended up in Recovery Mode, with orangish-brown and messed up text output again.

      I then plugged a network cable. I chose Wired (Ethernet) in Connect to the Internet, chose Update Now. It rebooted and went into another boot loop and ended up in Recovery Mode, with orangish-brown and messed up text output again.

      I then chose Wired (Ethernet) in Connect to the Internet, chose Factory Reset, OK. It rebooted and went into another boot loop and ended up in Recovery Mode again, with orangish-brown and bad up text output again.

      I then tried updating via the TV USB Updater website (tvupdate.roku.com) again. I followed the directions carefully, and once again, the system confirmed my exact onn. model. And once, I get the message: "Current software is more up-to-date. Downgrade is not allowed.”. This needs to be addressed for my model (onn. Model: 100012587 - 65" 4K UHD HDR10 Roku TV), maybe more brands/models, as In have seen people mentioning that for their TVs too.




      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        9 months ago

        RemoteControl,

        Thanks for posting in the Roku Community!

        We appreciate you for contacting us regarding your Onn Roku TV, which is currently stuck in recovery mode. We understand how frustrating this issue can be and are here to assist you in resolving it.

        We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
        We look forward to working with you to help resolve this issue.

        Thanks,
        Arjiemar