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araeber's avatar
araeber
Channel Surfer
5 months ago

Re: [Solved] Paramount+ Login Issue

My paramount+ app logged me out of my two Roku devices and will not reconnect. If I try the "login in app" option, it just takes me back to the login screen. If I try to login via the browser / Roku code on the TV, the browser will say "you're in!" But then the app on my TV will just spit me back to the log in/sign up screen. I'm not having any issues logging into paramount+ in a browser, and it's affecting both my Roku players, so I think the issue exists somewhere between Roku and P+. I have searched for updates on the app and uninstalled/reinstalled. Any advice?

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  • Matt411's avatar
    Matt411
    Newbie
    5 months ago

    I am having the same issue as above.  Paramount + app won't allow sign in to app.  It allows you to input email and password but just returns to the free trial/login screen.  I noticed last night around 11pm.  I have restarted the TV, uninstall/reinstalled app, checked for app and system updates but nothing is working.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      5 months ago

      Welcome misslemoon77​ l

      You mentioned having the same issue. We want to coordinate with our Roku team. Please provide the following details:

      • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote

      I'll wait for your response.

      Roku Community Team

      • bonnie97's avatar
        bonnie97
        Reel Rookie
        5 months ago

        Tracker ID:  N/A

        OS Version: 14.5.4

        Build: 5953-HE

        Model: L201X

        SN: X03500YJVMJX

        Channel: (Version 9.9) (Build 20250505)

  • angsmo's avatar
    angsmo
    Reel Rookie
    5 months ago

    I have the same issue it works fine through prime app but not on paramount plus app. 
    I just want to know if it can be fixed. I don’t understand why everyone has to give the info over and over again. 

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