Forum Discussion

ttmii's avatar
ttmii
Reel Rookie
10 months ago

Re: [Solved] Harmony Remote Issues After Update? Try This!

I have 7 Roku streaming sticks in my house, 4 of which are controlled by Logitech Harmony Hubs.  Two of the 4 have updated to 14.1.4:7708 on 12/13/24.  The 14.1.4:7708 update does not work with the Harmony Hubs, and will only work with the Roku remote.  The previous Roku software versions have worked fine.  All other devices controlled by these Harmony hubs work fine (HDTV, home theater, DVD, Bluetooth)

I’ve tried rebooting the harmony hubs, rebooting the Rokus, power cycle both, and controlling via the Harmony app on my iPhone.   None of the troubleshooting has worked.  Is there a solution for this?

Location

Roku Type

Last Update (as of 12/14/24)

Current Software Version

Works with Harmony Hub Remote

Works with Harmony iPhone App

Works with Roku Remote

Master Bedroom 1

3820R2 – Streaming Stick 4K

12/13/24 2:59pm

14.1.4:7708

No

No

Yes

Recreation Room

3810X – Roku Streaming Stick+

12/13/24 2:34am

14.1.4:7708

No

No

Yes

Master Bedroom 2

3810X – Roku Streaming Stick+

10/18/24 10:27pm

14.0.4:12221

Yes

Yes

Yes

Family Room

3820R2 – Streaming Stick 4K

11/15/24 5:00pm

14.0.4:12221

Yes

Yes

Yes

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  • ttmii's avatar
    ttmii
    Reel Rookie
    10 months ago

    FIXED!  Thanks everyone for the comments. I had not yet changed/deleted/reinstalled the Watch Roku activity or the Roku device on my Harmony hubs, nor did I need to. The following change on the Roku’s solved the issue:  Settings > System > Advanced System Settings > Control by Mobile apps > Network access.  Change the setting to “Permissive”.  I can once again control the Roku via the Harmony Hub remotes and the Harmony iPhone app. 

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      9 months ago

      Hey everyone,

      We've noticed some folks are having trouble with their Harmony remotes after the update.

      Here's a solution:

      1. Go to: Settings > System > Advanced System Settings
      2. Select: Control by mobile apps
      3. Change "Network Access" to "Enabled"

      This should resolve the issue for most users.

      Note: We'll mark this post as solved for visibility and as a reference for other users.

      If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

      Thanks for choosing Roku! Happy Streaming! 💜

      Thanks,
      The Roku Community Team

      Was this post helpful? click Kudos 👍

    • Harpthorn's avatar
      Harpthorn
      Streaming Star
      9 months ago

      Not worked for me, scan for devices still not detecting Roku streaming stick.

  • Jesk's avatar
    Jesk
    Newbie
    10 months ago

    UPDATE: I found a post on Reddit that mentioned a new (or previously unimportant) setting on the Roku:

    "...there is a setting in Advanced System Settings on the Roku called Control With Mobile Apps. This was set to Limited and it wouldn't work. I set it to permissive and that fixed it."

    My Roku had the same "Limited" default setting. I set it to "Permissive" and it worked again. Unfortunately in my case I had to delete the device again AND the activity for watching TV and create them again. I don't know if that is because I messed with it so much last night. The Harmony might be kinder. But have a look at that setting on your Roku(s) and see if this helps. 

    I hope it helps - enjoy the rest of your weekend!

    • dewaynej's avatar
      dewaynej
      Newbie
      10 months ago

      I had the same issue starting yesterday.  But before I found the "fix" above, I had deleted my Roku Ultra and associated Watch Roku activity from my Harmony.  I added the Roku back and re-setup the activity.  The issue I now have is that all of the Roku "channel" icons only show up as boxes with numbers in them on my Harmony - both on the remote itself and on the Harmony app on my iPhone.  I have rescanned several times and still not getting the graphic icons to show up.  I contacted Logitech and was on a chat with them for quite some time this morning trying several of their suggestions, but nothing resolved the issue.  They "escalated" the issue within Logitech.  I'll see what they come back with if anything.  Now wondering if the issue could possibly be with Roku and the 14.1 update??

      • JOlvera's avatar
        JOlvera
        Newbie
        9 months ago

        I am now also experiencing the same issue with the Roku favorites showing numbers and not the channel icons on my harmony remote.

    • tomschlintz's avatar
      tomschlintz
      Newbie
      9 months ago

      Thank you! Now I will be able to enjoy the rest of my weekend instead of chasing down rabbit holes.

      I think it's worth pointing out that I saw my Harmony control of my Roku go to #%^&! just after the latest Roku update was pushed out. Roku, if you're going to follow a policy of "no backsies" on FW updates, _please_ be more careful on future updates!

    • RTGilroy's avatar
      RTGilroy
      Newbie
      10 months ago

      This fixed my issue! Thanks!

      I have two Roku Premieres controlled by Logitech Harmony hubs and both ran afoul of the Roku update. Switching The setting to permissive worked for me.

  • Cleverof's avatar
    Cleverof
    Binge Watcher
    10 months ago

    Remotes or subject could be software updates. We have a fairly new LG 4k TV which has a Roku HDMi streaming stick attached to it. Our LG TV remotes have been set up to control the Roku device. It worked great until today. Checked my TV settings which are all good. My guess is that  Roku software update broke it. I can provide details if needed.  Can Roku folks look into this? 

    Tnanks

    • micheal73's avatar
      micheal73
      Channel Surfer
      10 months ago

      After the latest update my roku ultra does not operate via IP remote. Why? Is this more planned obsolescence?

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      10 months ago

      Do you have CEC enabled on your TV and your Roku? I have no issues with my Ultra remote controlling my LG, and it's all via CEC. I have never configured the remote for IR control of the TV. 

      I forget how LG labels there CEC function, so you'll need to look it up. On the Roku it's called One-touch play. I don't believe Roku has rolled out an update in the past few days, but perhaps your TV got an update that turned CEC off. 

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        10 months ago

        atc98092 

        The OP had has LG remote control the Roku Stick, not Roku remote controlling the LG tv. 

        If it's truly a Roku Stick, Cleverof does the Roku Stick have built-in hdmi connector sticking out? Or does it accept a Hdmi cable? It can't be controlled via IR remote, and the LG doesn't have wifi roku commands, it could only control it by internet, IP. 

    • Dschultz87's avatar
      Dschultz87
      Reel Rookie
      10 months ago

      **edit:Fixed**

      I tried going through the add remote functionality but that didn't work. However, there is a setting buried in the advanced system settings menu for 'CONTROL BY MOBILE APPS - NETWORK ACCESS.' Once I set this to enabled, my SofaBaton remote started working again.

      SETTINGS - SYSTEM - ADVANCED SYSTEM SETTINGS - CONTROL BY MOBILE APPS - NETWORK ACCESS - ENABLED (choose ENABLED instead of LIMITED).  

      **original reply**

      I’m having the same issue with my SofaBaton remote after the update early this morning. I’ve tried a number of things to reset it but it still not working at all. I haven’t had any issues with my SofaBaton remote until today. I’m using the streaming stick 4k.