I see this issue all over from a long time ago and none of the solutions work. When watching a movie with subtitles, it works fine until a Commercial and then the subtitles continue to appear during the commercial, so when the movie returns, the subtitles are no longer synced. I know this is a Roku problem because when I watch on the Hulu app, the subtitles work perfectly.
Me too. Just started a couple of days ago.
Same problem with me, started 3 days ago and consistent on 5 different TVs. But if I steam Hulu to my tv (not using Roku) the closed caption works fine.
Hi, Cucuzzahead, John936, and Mingum
We understand you're having trouble with closed captioning not syncing on the Hulu app. We'd like to coordinate this with our team to look into it.
Please share with us the following:
Looking forward to your response.
Roku Community Team
Thanks for following up! Mingum
We will forward this to our team for review, and let you know once we have more info.
Roku Community Team
I've been having the same problem for a few days with closed captioning continuing through the first commercial, and being out of sync for the rest of the episode. Watching Castle S2 E11.
Model: 9102R Roku Streambar
Device ID: 2A1083025319
Serial Number: YL0034025319
Software Version 14.6.4 build 9914-95
GC Version 14.0.11
Timestamp 2025-08-09T22:56:03Z
ID 19-318-176
Watched an episode of Castle tonight on Hulu, and the captions were in sync.
Same problem here, tried all the troubleshoting from above and still subs are off after adds. We bought the stick 1 week ago, will return if this is not fixed.
Roku device model: 3840R - streaming stick
Device ID: S1GH353GF0SD
Serial Number: X02600TGF0SD
Software version: 14.6
Tracker ID: SD-317-892
