Forum Discussion

BreenX's avatar
BreenX
Binge Watcher
4 months ago

Re: [Solved] Audio Out of Sync on TCL Roku TV After 14.6 Update?

After I updated to 14.6.4.9905 on May 29, 2025, all of my video apps on the TV are no longer in sync with the audio. There is a noticeable difference in audio timing with the video. Video is lagging behind the audio. Tested same apps on Xbox Series X, and Google TV Streamer (4K), and the apps on those devices have perfect audio video synchronization.

Thanks

20 Replies

Replies have been turned off for this discussion
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Hey everyone!

    Thanks for reporting!

    Status update 6/9: We're currently investigating the audio issue impacting customers with TCL Roku TV, which was out of sync after an update.

    To help us know more about it and proceed with the investigation, can you share some info?

    • Do you have any other audio devices/peripherals connected to your TV?
    • If you have, does the problem persist if you use the built-in TV speakers?


    Let us know what you find!

    Thanks again,
    Roku Community Team

  • BreenX's avatar
    BreenX
    Binge Watcher
    4 months ago

    I am chatting with Support now about this issue. I have restarted my TV several times. And I refuse to do a factory reset because I will lose everything I have set up. They are trying to get me to a specialist . . . the chat session is going on an hour . . . still going . . . guess I should have called . . .

  • BreenX's avatar
    BreenX
    Binge Watcher
    4 months ago

    I made a ticket with support last night, they said they would respond via email. Today I tried just removing and reinstalling one app to see if that would resolve the issue with that app, and it worked. So I've spent the entire morning uninstalling and reinstalling every single f ing app on my TV. So fun! The only app that doesn't seem to be resolved is the Roku app. And feeds from my antenna still are not in sync. FWIW.