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RokuMary-F's avatar
RokuMary-F
Community Moderator
2 years ago
Solved

[Contact Customer Support] Wireless not detected | Error 022

Hi Community Users,

You may be seeing Error 022 or Wireless not detected if you're viewing this post. We're sorry if you are having trouble connecting your Roku device to your wireless connection.

If you are seeing a message on the screen mentioning this error, there are a few things you can do to help found on our FAQ link: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device | Official Roku Support

If you still see the error after following all the necessary troubleshooting steps, feel free to contact Roku Support to assist you further and provide a replacement for the Roku WiFI pod.

Thank you for choosing Roku. Stay safe and healthy!


Best regards,
Roku Community team

 

Won't Fix
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Community Users,

    You may be seeing Error 022 or Wireless not detected if you're viewing this post. We're sorry if you are having trouble connecting your Roku device to your wireless connection.

    If you are seeing a message on the screen mentioning this error, there are a few things you can do to help find our FAQ link: How to improve the Wi-Fi or wireless internet connection to your Roku streaming device | Official Ro...

    If you still see the error after following all the necessary troubleshooting steps, feel free to contact Roku Support to assist you further and provide a replacement for the Roku WiFI pod.

    Note: If you have a Streaming Stick+ model 3810, the Advanced Wireless Receiver is no longer available for that model. However, we still provide an Advanced Wireless Receiver for models 3820/3821 here.

    Thank you for choosing Roku. Stay safe and healthy!


    Best regards,
    Roku Community team

62 Replies

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  • Lon1's avatar
    Lon1
    Newbie
    4 years ago

    I just received my Roku Streaming Stick 4K+. I plugged it into the hdmi port and it gives me a white screen with Erro code 022 - Wireless receiver not detected. If I leave it for a few minutes, the Roku logo appears, shows thr Let’s get started screen then goes back to the error page.  

    what is the fix?? Should I send it back and get a different model ?? 

    • Mb621's avatar
      Mb621
      Reel Rookie
      4 years ago

      I’m getting the exact same issue. I just purchased a streaming stick 4K plus and trying to install it this error message came up. I have a Roku already at home and it works just fine and was very easy to install. I’m trying to install this one for my parents and keep getting this error message. I’ve tried several things by changing HDMI ports doing a factory reset as well and nothing works.  

      • AeroSpaceTech's avatar
        AeroSpaceTech
        Roku Guru
        4 years ago

        Do you have it plugged into the wall or the USB power on your TV? If you just bought then return it. It’s under warranty. A Roku doesn’t install. You just plug it into the wall for power and an open HDMI port on your TV

    • TrooperDada326's avatar
      TrooperDada326
      Roku Guru
      4 years ago

      Are you using the WiFi booster extension that comes with it? Do you have it plugged into the wall power or do you have a plugged into USB power? Have you tried unplugging it for 60 seconds and plugging it back in? Did you finish the entire set up? Where did you purchase it from? 

    • Upsetwithrok's avatar
      Upsetwithrok
      Newbie
      3 years ago

      I have the same thing going on.   Tried everything suggested and it’s still not working.  ROKU seems to not be a good product 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Upsetwithrok

        Thanks for the post.

        Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • bigD70's avatar
    bigD70
    Reel Rookie
    2 years ago

    I purchased a 4K streaming stick on September 26 from the Roku website. When it arrived, it did not work. I showed Error 022 long range wireless not decected.

    I contacted customer support and they were going to send me a new long range wireless cable - This was October 2nd

    I have not heard from Roku since and have not received the anything. Multiple attempts to ask for an update have gone unanswered.

    On November 13th I contacted Roku again to see if I could return the 4K streaming stick and get a refund... no response!

    What is going on with Roku customer service?

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi bigD70,

      We apologize for the inconvenience this has caused.

      Rest assured we have communicated this concern to the appropriate team, expect that there will be a message sent to you, kindly keep an eye on your email inbox.

      Thanks,
      Janadee

      • BigDuke64's avatar
        BigDuke64
        Reel Rookie
        2 years ago

        Hi, I'm having the same issue with a brand new 4k streaming stick. I'm trying to locate customer support to also ask for a new cable but am unable to locate how to contact  them. Any help would be appreciated.