Keeps happening to me on both my 4K sticks. They loose connection every time I stop watching TV. Replaced one with a Firestick and that works fine. Tried all the settings the Community and tech support suggested. No luck. I did just change my internet provider to Xfinity form ATT when it began happening. Stick won't stay connected to the network.
Hi av8rhutch,
A warm welcome here in the Roku Community!
We see that you're having the same issue on your Roku Streaming Stick and we appreciate you for letting us know about this. We'd like to be of support here and see how we can get you started.
You mention that this happens after the change with your ISP right? It may be possible that your system is outdated or the signal strength of your network connection is poor. You can perform the steps below on the device.
You can also refer to more troubleshooting on our support page here: How to fix internet errors and issues on your Roku streaming device.
Let us know if this works or if there's anything else we can further assist you.
Regards,
Rey
Signal strength is excellent and at 325Mps. TV is 15 feet from gateway. Other TV is further from the gateway is switched to a firestick and works perfectly. Have done the reset, turned of bandwidth saver, turned off power saver, done system update, done factory reset. Kind of running out of options.
Thank you for keeping us posted, av8rhutch!
We'll be glad to assist you further with this concern that you have with the Roku streaming stick since it will disconnect from your Wi-Fi. Please try to move your Roku device closer to your network router.
Please try doing this and see if it helps with what you're experiencing.
Regards,
John
