Wi-Fi & connectivity

[Aribluer]

No one here is asking how to improve wifi connection while having the obstacle of not having physical access to network isp router. I looked at dongle routers but those only work with laptops. Is there a way short of buying a new tv to improve wifi reception?

[RokuJechealR]

Hi @Aribluer,

Welcome to the Roku Community!

We're sorry to hear about the experience with your network connection. We are interested in learning more about the problem you are experiencing. May we know what Roku device you are using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)

On the other hand, you can visit our Roku Support article to learn more about how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

Please keep us posted if you have any other concerns or questions.

All the best,
Chel

[lujantroy73]

I have a Roku sound bar it’s connected but the tv won’t connect 

[RokuJechealR]

Hi @lujantroy73,

Thanks for the first post to the Roku Community!

We are interested in learning more about the problem you are experiencing. May we know your TV brand and whether it is running Roku OS? Are you encountering any error messages or error codes? Can you please provide a step-by-step description of the issue you are experiencing? In addition, what troubleshooting steps have you taken so far to resolve the problem?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel

[lujantroy73]

It’s a 55 inch Sony 

[lujantroy73]

I unplugged and then plugged it back in

[jontalk]

@AribluerA bit confusing..What type of Internet are you using? Broadband or DSL? If broadband how do you connect without a modem and router? OR are you using a WiFi hotspot provided by a mobile carrier?  If so, have you contacted the carrier for help?

One of the most prevalent issues with connectivity is channel congestion. And the best way to learn is through use of phone app like WiFi Analyzer for Android; if you use an iPhone hunt for something similar in the app store. Once you're able to see how many others who use the channel/bandwidth setting, switch to one less congested. Of course this requires the ability to log into the router..

Your TV isn't that old though my personal choice has been using higher end TV's along with the Roku Ultra which has been 100% reliable..I've been using Roku since the first generation device, so I'm very astute with the technology