Wi-Fi & connectivity

[pacollin]

Having the same issues since the Roku update yesterday - nothing in the steps for my accounts (3) Roku premiere will allow reconnection to on line.  Internet signal is listed as strong or excellent 

[RokuJechealR]

Hi @pacollin,

We appreciate your first post to the Roku Community!

We apologize for any inconvenience this may have caused by having an issue connecting your Roku devices to the internet connection. We'd like to know how we can help with this, but we need more details to see if there are any options that we can look further into.

Refer to these questions to better identify the issue you're experiencing:

• What is your device's OS version?
• What Roku model device are you using?
• Are you receiving error messages or codes when connecting to the network?
• What specific troubleshooting steps have you taken so far to resolve the issue?

We'll be eager to wait for your update. Thank you!

All the best,
Chel

[jg14]

Of course!  Never your fault

[RokuJechealR]

Hi @jg14,

Welcome to the Roku Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more detailed information, we can assist you further.

All the best,
Chel