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Mkircus
Reel Rookie
3 weeks ago

Sound is only able to turn up or down by 3 increments

Hi I got a new tcl 2.1 system worked great and then about a month later it only goes up by 3 increments on volume here is the info 

 

TCL model

55S451

Hardware ID

G136X

Serial number

X012006DKVRF

Software version

12.5.5 • build 4174-CG

Uptime

14 minutes

Roku TV support

support.tcl.com/us

Device ID

SOJS624DKVRF

 

Issue report tracker

Model: G136X - Roku TV

Serial number: X012006DKVRF (SOJS624DKVRF)

Software version: 12.5.5 • build 4174-CG

GC version: 11.3.24

Timestamp: 2024-04-22T23:18:27Z

Please use issue ID RF-162-678 to report the current issue.

OK

HDMI 3

S522W

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2 REPLIES 2
RokuJohnB
Community Moderator
Community Moderator
3 weeks ago

Re: Sound is only able to turn up or down by 3 increments

Hi @Mkircus,

A warm welcome here in the Roku Community!

We want to further investigate this issue that you are having with the Roku TV, and we would like to gather more information to better assist you.

  • Is this happening on all channels and contents, or is it isolated? (Specify)
  • When did the issue start?
  • What troubleshooting steps have you taken so far?

In the meantime, you may try to restart your Roku TV by going to settings, system, power, and system restart.

We will wait for your response.

Thanks,
John

John
Roku Community Moderator
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Mkircus
Reel Rookie
2 weeks ago

Re: Sound is only able to turn up or down by 3 increments

  • It is on any channel or service 
  • about three weeks after getting the new soundbar  (tcl same as the Roku tv)
  • We have restarted the system and soundbar. Unplugged soundbar and tv, changed from Dolby to regular, changed the audio to straight stereo, changed audio type to straight arc. 

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