Account, payments & subscriptions

[Daringfriend]

Today I was  billed $125.99 for CBS Interactive and I did not order it.  I indicated Roku so I went there.

I have checked my Roku account and have no subscriptions there that I can cancel.

I have gone to the CBS Interactive account which I had to set up since I did not have one, and it also says I have no subscriptions to cancel.

How can I cancel something with two services which are billing me but say I have no subscription?  And how often will they bill?  This is a nightmare!

[RokuBernie-D · Accepted solution]

Hi @Daringfriend,

A warm welcome here in the Roku Community!

We're happy to help you with this. 

Here is what you can do.

• Check our support page here: How do I manage or cancel a channel subscription?
• If you need further assistance, you can contact our Account and Billing team here: Account-Billing Support page. Choose the "Account, payments & subscriptions" options, and they will be the best ones to help you.

We hope you'll find this helpful info. Let us know if you still have any questions.

Warm regards,
Bernie

[Markplumley]

Plz cancel 

[Aplienau]

I just 'Reported a technical support scam' on the Roku Support website.  I immediately received an email that said they will be in touch soon, and could also email them more info. if needed.  I'll let you know the progress on this. 

[RokuJechealR]

Hi @Markplumley,

Thanks for your first post to the Roku Community!

We understand that you want to cancel the CBS channel. Help is here. Did you try the troubleshooting steps provided above by @RokuBernie-D to manage or cancel a subscription?

Please keep us posted, and we'll be able to assist you further.

All the best,
Chel