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  3. Tag: no audio
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  • acconstantinesc's avatar

    Can't set hdmi to deep color with Express 4K+ on LG OLED C3 TV

    Today I found I have a similar issue. On my LG OLED C21 I had this option turned on. No problems until today, when I tried to watch an NBA game on Max. For some reason their games come in Dolby Vision, even I have their basic plan, which supports only HD. Anyway, today I didn't get picture, but only sound. My TV was saying the picture was DV but it was showing a black screen. Not even the cursor for advancing or going back in time. Similar issue encountered on Apple TV+, which has all their original content în DV, but not as consistent as Max. Disney+ didn't seem to have any issues. Same Prime, but that's not DV, just HDR. So, what's going on? It seems to me this maybe just a miscomunication between Roku and my TV. Same game was just fine playing off a Fire TV stick. The Roku firmware is 14.5 on my Roku stick 4k. The TV firmware is 03.51.16 (early March this year).
    acconstantinesc
    4 months agoPlace Apps & viewingApps & viewing
    409Views
    0likes
    5Comments
  • Bd03's avatar

    When I select a show to watch, it plays with no audio or visual yet progresses through the show

    Bd03
    5 months agoPlace Apps & viewingApps & viewing
    184Views
    0likes
    1Comment
  • Jbuck1's avatar

    Roku volume is suddently very low on every app

    This is a Roku bug. It happens to all of them and fixes they recommend do not help.
    Jbuck1
    6 months agoPlace Apps & viewingApps & viewing
    2.2KViews
    0likes
    23Comments
  • Shanna3's avatar

    The Fox News app freezes and won't load past 13%

    I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.
    Shanna3
    8 months agoPlace Apps & viewingApps & viewing
    4KViews
    4likes
    73Comments
  • Tiptrip's avatar

    Sound going out constantly

    I’m having the same trouble, but with all apps/channels.
    Tiptrip
    11 months agoPlace Apps & viewingApps & viewing
    449Views
    0likes
    1Comment
  • roadiebob's avatar

    Stream bar sound problem while watching YouTube

    I have a Roku stream bar and have had problems pretty much every day with it starting out with no sound on youtube videos. It is not muted. I have tried toggling the mute function, but the sound still does not come up. I need to exit youtube and then reload it. After that, the sound works. I have not noticed this problem in any other place, but I do spend probably 80 pct of my time in youtube. This happens once or twice a day.
    Solved
    roadiebob
    11 months agoPlace Audio devicesAudio devices
    2.1KViews
    0likes
    5Comments
  • KayB1's avatar

    How to contact Roku Support?

    I WOULD LIKE TO KNOW WHY 2 DAYS AGO THE SOUND DISAPPEARED ON MY ROKU. COULD IT BE LIGHTENING? TODAY IT RETURNED. IF IT IS A ROKU PROBLEM WHY WOULD I NOT RECEIVE NOTICE. I SPENT SEVERAL HOURS ON THE WEB SUPPORT (WHICH SUCKS) TO FIND AN ANSWER.
    KayB1
    11 months agoPlace Apps & viewingApps & viewing
    737Views
    0likes
    1Comment
  • phpbb's avatar

    Xfinity Audio Getting Garbled or Lost (A continuation of the Xfinity Audio Out-of-Sync issue)

    Hello all, This issue was reported (and closed) as fixed for many but not for all: Xfinity Audio Out of Sync Unfortunately I am still having similar audio issues. So, after updating my 3 Roku Streaming Stick + units (and the Xfinity app itself) the volume still becomes degraded and garbled after varying intervals of operation. Next, I tried changing the audio options to "stereo" and now the audio disappears completely (instead of getting degraded and garbled). FYI, I did not touch the volume mode (set to off). For reference, here is the information for one of my 3 Roku Streaming Stick + units: Model 3810x, Software 12.5.5 Build 4174-50, Device ID C138D1864074 Also, here is the Xfinity Stream app version: 6.14, Build 0 Just for the record, Roku reported my connectivity as excellent. So, my final test was to go out and buy one of your competitors 4k Max sticks and that completely solved all the Roku-related audio issues. Moreover, my download speed was bench-marked (by the new 4k Max) at 372 Mbps. In summary, I think Roku needs to re-address this issue because the problem is clearly still present for some of us, and, the fact that installing a competitors 4k Max stick actually fixes the issues, clearly points to the root cause being either the hardware or software of the affected Roku units.
    Solved
    phpbb
    2 years agoPlace Apps & viewingApps & viewing
    1KViews
    0likes
    1Comment
  • tannim1's avatar

    Roku Express 4K+ Model 3941X no longer has any hdmi signal out after not using.

    My roku used to work. I unplugged to keep as a backup for some months after testing it and even using it for a little while. I took it out to verify wifi trouble on a different Roku Express 4K+ Model 3941X and found that it no longer has any HDMI signal out. I tried plugging it into two different TV's with two different cables and two different power supplies(and cables) in three different hdmi slots. It has no video, it has no sound, it has no signal at all that any tv can detect. The power LED is on, but nothing else appears to be doing anything. Can anybody think of any solutions? I tried blowing on the hdmi slot in case there was dust on the contacts, still no luck. I tried all those solutions listed in the troubleshooting, too.
    tannim1
    3 years agoPlace Apps & viewingApps & viewing
    1.8KViews
    0likes
    3Comments