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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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deprivedbang1
Newbie
‎07-08-2023 05:10 PM

wifi wouldn’t connect so i factory rest tv. it’s still not

i keep getting a 003 error code and with i click exit it just goes to a blank screen and i can’t do anything it’s been like this for 2 days and idk what to do it’s a tcl roku 4k 43” i think 

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RokuERey
Community Moderator
Community Moderator
‎07-10-2023 11:05 AM

Re: wifi wouldn’t connect so i factory rest tv. it’s still not

Hi @deprivedbang1,

Greetings from the Roku Community!

Thanks for letting us know about this. To better understand the issue you're running into.

Could you tell us more about this? What are the steps to reproduce the issue? When did you start seeing the issue occur? Have you tried restarting your device from Settings>System>System restart to see if you're still seeing the same issue occur?

We also suggest restarting your router and connecting to an alternative network, such as a mobile hotspot, to see if there are any differences.

Let us know more about this so that we can further zoom in on it.

Regards,

Rey

ERey.
Roku Community Moderator
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