Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

roku express wont go back online

we had power outage in area for days. now everything back but roku 

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Community Streaming Expert

Re: roku express wont go back online

Does your Express see other networks around you? If so, then the Roku is working fine. It's possible that when your power was restored that your WiFi router changed the channel it uses to one that Roku doesn't support. For the 2.4 GHz band (the only one supported by the Express) that channel must be from 1 to 11. If it's set on 12, 13 or 14, your Roku won't see it. You will need to manually assign the correct channel number. 

If your Express is seeing your network, but simply won't connect, try resetting the Network Connection in your Roku settings menu. This deletes all saved network settings and passwords, so you can start with a fresh connection attempt.


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