Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Hello! @fonilgo2,
Thank you for posting in the Roku Community!
We appreciate you contacting us about your issue with error 014.50. We're pleased to assist.
For this matter, we're glad to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.
You can follow the steps below to perform a factory reset from the Roku device settings:
- Press the Home button on your Roku remote.
- Scroll up or down and select Settings.
- Select System
- Select Advanced system settings.
- Select Factory reset
- Select Factory, reset everything, and follow the on-screen instructions.
You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, and the physical Reset button is either tactile or has a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:
Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.
After a successful factory reset, your Roku device will restart in the same state as a factory-new device.
For more detailed information, visit our Support article on Factory resetting a Roku streaming device.
Thanks,
Arjiemar
Hello! @fonilgo2,
Thank you for posting in the Roku Community!
We appreciate you contacting us about your issue with error 014.50. We're pleased to assist.
For this matter, we're glad to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.
You can follow the steps below to perform a factory reset from the Roku device settings:
- Press the Home button on your Roku remote.
- Scroll up or down and select Settings.
- Select System
- Select Advanced system settings.
- Select Factory reset
- Select Factory, reset everything, and follow the on-screen instructions.
You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, and the physical Reset button is either tactile or has a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:
Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.
After a successful factory reset, your Roku device will restart in the same state as a factory-new device.
For more detailed information, visit our Support article on Factory resetting a Roku streaming device.
Thanks,
Arjiemar
