Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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hush
Level 7

i moved took my router and roku with me got internet installed but roku wont connect to internet

did all the steps to check internet wireless etc - roku wont connect to internet

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5 REPLIES 5
DBDukes
Community Streaming Expert

Re: i moved took my router and roku with me got internet installed but roku wont connect to interne

@hush 

Does it see the network? Or does the network not even appear to the Roku at all?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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hush
Level 7

Re: i moved took my router and roku with me got internet installed but roku wont connect to interne

yes and it still the same i connect to the router successfully but still nothing

 

no internet

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DBDukes
Community Streaming Expert

Re: i moved took my router and roku with me got internet installed but roku wont connect to interne

@hush 

So, the Roku is connecting to your wireless network? But the Internet connection doesn't seem to be working on the Roku?

When it connects, and shows the three steps and green checks, do two go green but one red? The last one?

Or do all three go green, but later you get a "no connection" or "no internet" notice when using it?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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hush
Level 7

Re: i moved took my router and roku with me got internet installed but roku wont connect to interne

i get only 2

1 green 1 red

 

router is green 

internet is red  

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DBDukes
Community Streaming Expert

Re: i moved took my router and roku with me got internet installed but roku wont connect to interne

@hush 

Sorry, haven't added a new device in a while. The old interface had three. Thanks for correcting that.

I do have a question, because there seems to be some missing information. This may help find the cause, which we hope will lead to a solution.

If you took your old router with you, why did you need to set up your Roku network connection? That's the screen we're talking about. It should have automatically connecting if none of the router settings were changed. Same router, same network. Only the location changed. So, why did you have to do the network setup for the Roku? Did you have to do that for any other device? Laptop? Tablet? Phone?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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