Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

error message that Ethernet isn’t connected

S/N 4A7578012925

model 4210X

Roku remote delivers Home Screen. But channel’s only deliver error message that Ethernet isn’t connected. Internet is normal thru tv.

LMK how to get going again.

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Roku Employee
Roku Employee

Re: Roku remote works but channels not available


Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? Are you seeing an error message? If so, what does the error message state? Can you provide an image of what you are seeing?

With more detailed information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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