Wi-Fi & connectivity

[rsuarez]

I figured out that Rokus only connect to 802.11 bgn signals. My main router uses 802.11 n and 802.11 ac. I fixed it with a $30 802.11 bgn mini router from Amazon. I connected it to my main router with a LAN cable and my Roku TV was able to connect to the signal from the mini router. Don't know why Roku doesn't mention this in their guides.

[AvsGunnar]

@rsuarez 

Actually depends on which Roku device you have and whether it is mono/single band (2.4ghz only) or dual band (2.4ghz and 5ghz capable).

Generally, any Roku should be able to connect and operate on any b/g/n compatible router.  This means it should operate on a b-only, a g-only, or an n-only setting or any mixed mode of the three.  The default setting of most routers is b/g/n although many users attempt to speed up their connected devices (or at least prevent older devices from slowing down the network), by disabling the older speed protocols of b and g.

Whenever experiencing an issue with connecting devices, it is sometimes a good idea to return the router back to its default settings (even a factory reset of the router) and then start to tweak/adjust and see which setting may be causing the issue.  You should have been able to adjust your original router to these b/g/n settings without needing additional router, but if it is working correctly now and was only $30, I would leave it as you have it set up.

Just as an FYI, you should not have to have your router set to b/g/n for your Roku to work.  Currently, however, it is necessary for Xfinity/Comcast and Cox routers due to their firmware revision and "smart/ learning technologies" for these routers to be set to b/g/n in order for the Roku to connect and operate properly.  Users of other ISP's are under no such reported requirement.

[x52pBum]

I have the same problem - issue must be with rokus implementation of authentication.  All my other devices connect to the new router except TCL tvs.  Pls push an firmware update to fix this. 

[AvsGunnar]

@x52pBum 

Since you mentioned new router, assuming connected fine with your old router.  Post back what your new router wireless settings are currently using (both 2.4 and 5ghz bands, namely your mode/protocol settings and your channels), your router model number, and ISP (internet provider).

[Thematlocks]

Having the same issue. Since 6am now it’s 9:35 and it’s useless. My wifi has good signal- all my other devices work great 😢

[RUkiddingme22]

Wow, so it is the "Roku" people's issue. I had the same problem pulling my hair out, jumping through hoops. This happened about 2 weeks ago, kept thinking I was screwing up the password foar my wi fi, but no, then it miraculously "connects" automatically. So after an hour of looking for solutions, I do what? Just wait? Is there some update I should get? My fiber optic service is fine, my signal strength is fine. This error code isn't even listed in the common codes on the trouble shooting page. How long does it take to fix? I thought maybe it was my Roku tv, but I guess not, since it resolved itself last time. I noticed before the disconnect, some of the guide stations had "no information" regarding programming. Any help or advice would be greatly appreciated. 

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If your internet service provider is Comcast or ATT, we would recommend changing your router settings for 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Please keep us posted what you find out.

Thanks,
Danny

[landline1]

I have AT&T and cannot figure out a way to manually change the settings.  I am awaiting a warranty replacement for the malfunctioning Roku Express.

[landline1]

OK.  I figured out how to manually change the 2.4 GHz Wi-Fi Configuration Mode from G/N to B/G/N on my AT&T router.  The default is G/N.  I'll leave it there for now and try to connect my warranty replacement Roku Express to the internet when it finally arrives.  Then, I can switch the mode if the cheap device that comes without tech support is bricked straight from the box.

What a waste!!! I may have returned a perfectly good device because Roku doesn't provide tech support, sending people here instead.

Since AT&T's default mode is G/N and they probably didn't happen to change it mid-afternoon on February 16 when the Roku Express crapped the bed, I surmise that a Roku firmware (?) update is causing this problem for the frustrated people consigned to posting on a message board rather than having a human being help them fix a problem

I'll post an update when I receive the new (refurbished?) warranty replacement device.

[landline1]

I am still waiting for my warranty replacement Roku Express.  Yesterday, Roku sent me an email stating that they have no record that they received the faulty unit and asked me for the Tracking Number, which I provided and which showed a delivery on February 25.

I started the return process on February 16.  I never received the email with the return instructions until I inquired about it on February 20 and received a response on February 23, which said they sent in on February 18.  Emails get lost in the digital realm, so I'll give Roku a mulligan on that one.  But how can a competent company lose a returned device?

This process is getting ridiculous.  There is no in person tech support.  Instead, they send us here.  Reminds me of Greyhound.