Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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monterofm
Level 7

Wireless connection requires a username and password - Office setup

I am trying to set up a Roku TV at my office, but the wireless connection requires a username and password combination.

I tried entering the username or password separately, with no luck.

Please advise,

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makaiguy
Community Streaming Expert

Re: Wireless connection requires a username and password - Office setup

@monterofm---

This sounds similar to trying to set up a Roku in a hotel where you have to enter a username and password into a hotel web page in order to establish the internet connection.  Since the Roku has no web browser it can't enter data directly into a web page.

To get around this, Roku has a Hotel and Dorm process in which you use a web browser on a mobile device working THROUGH the Roku.  This Roku page explains the process: https://support.roku.com/article/215058118

Note that this requires a Roku that has already been set up and linked to your Roku account.  If necessary, you can do this pre-setup through the wifi hotspot on a cell phone.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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