Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Wifi not found

I just bought the roku express device and my WiFi for some odd reason has a normal name and then a 5G version of it. I have no issues finding that 5G version of it in my phone, tablet or laptops; but I can’t find it in my roku device when trying to connect it. Has anyone had this issues before ?

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Community Streaming Expert

Re: Wifi not found

Express units are the low end of the product line, and they support single band wifi at 2.4 GHz only.  That's why it does not see your 5 GHz wifi band. Can your wifi router be set to use the 2.4 GHz band?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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