Wi-Fi & connectivity

[Riahc97]

My Wifi keeps disconnecting and I have to go to Reset network . Sometimes it won’t connect at all and in home other devices do

[RokuRhea-V]

Thanks for sharing your issue here in the Roku Community @Riahc97

I see you're having a connectivity issue. I'm here to help!

To get this sorted, please share this information: 

• Could you let us know if there have been any recent changes to your network or provider?
• What error message or code do you see when trying to connect?
• How far is your device from your network router?
• When did this issue happen?

In the meantime, you can check How to connect to a mobile hotspot and see if it works.

Please keep us updated on your findings. 

Thanks,

The Roku Community Team

[alanjc37]

Hi sorry to come into an already "chat" but I'm having a similar problem, I will be watching a film or TV program  and suddenly it disconnects this is happening after months of trouble-free usage I've done everything that you advocate but it continues I have full fibre150 which I have monitored whilst trying to solve the issue my "unit" is in the same room as "router" and is less than 3 metres away, and nothing has changed since first set-up, any ideas will be gratefully received. (ROku Express 4k)

[RokuRhea-V]

Hi @Riahc97 

Thanks for joining the Roku Community!

I see you're having trouble with your Roku device. It suddenly disconnected from the Wi-Fi.

To get this issue sorted out, can you please tell us;

• What error message or code do you see when trying to connect?
• Do you have cellular data we can use to connect your device to your hotspot?

I await your update!
Thanks
The Roku Community Team

[alanjc37]

I would like to thank you for your quick reply, but the problem seems to have resolved itself, I used it to catch up last night and it was faultless, like it had been from the start! I have know idea why it should have played up for three days running and was unusable.

Again thanks for the response

[RokuRhea-V]

Hi @alanjc37 

Greetings from the Roku Community!

We're glad your issue has been resolved effortlessly! If you have any other questions, please create a new post here. Your inquiries are always welcome, and we look forward to assisting you!

Thanks,

The Roku Community

[alanjc37]

Sadly the problem is back and worse, after a difficult start, it runs well for about 20 min then disconnects from the internet and now will not reconnect until switched of for some hours. I have done all the resetting etc I also ran a tablet along side tuned into the same online program and the tablet was fine no drop-outs, I would like to point out I have full fibre and it was trouble free until recently.

[JWS9518]

@alanjc37  You might be getting interference from a crowded network frequency, get a wi-fi analyzer for your phone or see if your router has one and check to see how crowded the channel your router is using.  You might need to change the router channel if that is the case.  Also, how old is your router, check for a firmware update for the router, and how many devices do you have connected to the router, approximately? 

[alanjc37]

Less than six months main router is within three metres and and second one is downstairs both giving at least 142 Mbps download speed had no trouble with it until about a week ago when it started to play up,                 I borrowed another Roku today and it's 100% faster connecting and stays connected. There is definitely a problem with the unit it is so very difficult to switch it on have to keep pressing the remote till the light stays on then takes ages to connect with the web the borrowed one connects straight away it is switched on. Never had trouble with an Amazon stick, it's sad as I like the way it works when working properly. Again thanks for your patience in trying to help.  

[strmshr]

I am having the same problem. My Roku devices (3) won't stay connected to the internet. Everything else using my wireless connection works just fine: Amazon Fire Sticks (3), Smart Tv's, computers, blu-ray players... It's only the Roku's that have the problem.

Based on the questions you asked @Riahc97 

• No recent changes to my network or provider. Download speed 189, upload speed 7.33
• No internet connection
  • Set up connection
• I have connected the Rokus to tvs in several rooms all over the house, even directly on the other side of the wall from the router, and they continually disconnect.
• Pretty much ever since I got them.

I bought Rokus for my dad and son for Christmas 2023, and for rental rooms and they haven't even been able to use them. They don't have mobile hot spots.

What is the solution to this?