Wi-Fi & connectivity

[driell]

My Sharp Roku TV drops the wifi connection. At the same time, however, the tv Settings shows the wifi connection is “excellent”, and my devices have wifi connectivity. Any idea why this is happening?

[JWS9518]

Some devices, especially older devices, don't like some of the wireless protocols used on newer routers or your wireless channels may be crowded and/or there may be too many devices on the network.  If your router has the ability, try setting up a guest network with 2.4 ghz and WPA2 and connect the TV to that and see if that helps.  Or you could try hardwiring a network cable directly to the router and see if that corrects the issue.  Some TVs have lousy wireless capabilities, especially older ones and/or budget level TVs.

[RokuRhea-V]

Hi @driell

Welcome to the Roku Community. 

Thank you for bringing the connectivity issue with your Sharp Roku TV to our attention. We're here to help you get it online.

Can you please provide the following information below?

• Could you let us know if there have been any recent changes to your network or provider?
• What error message or code do you see when trying to connect?
• Do you have cellular data we can use to connect your device to your hotspot?

Please keep us posted

Thanks,

The Roku Community Team