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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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MarkyMark4
Newbie
‎09-26-2022 12:31 PM

Wi-Fi connection dropped and won’t reconnect.

Both my Roku devices stopped recognizing my Wi-Fi connection. Why and what can I do to fix it?

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎09-26-2022 12:46 PM

Re: Wi-Fi connection dropped and won’t reconnect.

Hi @MarkyMark4,

Welcome to the Roku Community!

We recommend starting here to troubleshoot Network issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...
We recommend rebooting both your wireless router and your Roku device.

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

Mary F.
Roku Community Moderator
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