Help

Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mdelameter
Level 7
‎09-17-2021 04:11 AM

When I turn the tv one it is a blank or black screen. No home screen.

While having the network issue on 2 tv's this week. Now one tv works while the other one just has a black screen when turned on. Home screen will not display.

0 Kudos
Reply
1 REPLY 1
StreamerUser
Level 20
‎09-17-2021 07:13 AM

Re: When I turn the tv one it is a blank or black screen. No home screen.

You didnt mention the brand or model # of your Roku TV.

Try a Factory Reset (may be a pinhole/button on the back of the TV, possibly above an HDMI port)

Otherwise, you'll need to contact the manufacturer of the Roku TV for assistance:

Roku TV Partner Support Contact Information

TCL
https://support.tclusa.com/televisions
1-877-300-8837

Sharp
https://www.sharptvusa.com/support
http://www.sharpusa.com/CustomerSupport/ContactUs.aspx
 1-888-935-8880

LG
https://www.lg.com/us/support
1-800-243-0000

Hisense
https://www.hisense-usa.com/support/
1-888-935-8880

Hitachi
https://hitachidmd.force.com/hitachiserviceusa/s/
1-800-448-2244

Insignia
https://www.insigniaproducts.com/support
https://www.insigniaproducts.com/contact-us
1-877-467-4289

Element       
https://www.elementelectronics.com/support/
https://www.elementelectronics.com/support/get-help/
1-888-842-3577

Haier
https://www.haierappliances.com/support/products
https://www.haierappliances.com/support/contact-us
1-877-337-3639

RCA
https://www.rca.com/support-products
https://www.rca.com/us_en/television-4-us-en/customer-support-396-us-en
1-800-968-9853

Magnavox
https://www.magnavox.com/en/content/7-support
1-800-605-8610

Philips
https://www.usa.philips.com/c-m/consumer-support
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT...
1-866-309-5962

Sanyo
https://www.sanyo-av.com/us/support/index.php
https://www.sanyo-av.com/us/support/contact.php
1-866-212-0436

 

JVC
http://www.us.jvc.com/support/
https://jvcsmart.com/pages/support
1-888-582-8870

Westinghouse
http://westinghouseelectronics.com/support/
https://westinghouseelectronics.com/support/contact/
1-800-701-0680

Onn
http://onntvsupport.com/#product_support-2
1-844-334-2355

0 Kudos
Reply