Wi-Fi & connectivity

[pkthebird]

I'm using comcast, and get a roku error -500? What does this mean? How do I fix it? Any insight would be great. Thanks.

I believe I'm using a Roku Premiere | HD/4K/HDR Streaming Media Player with Simple Remote and Premium HDMI Cable. I tried reseting my cable modem router and didn't help.

[RokuDanny-R · Accepted solution]

@pkthebird

Thanks for the post.

For more information about that error code and functionality, you'll want to contact Comcast/Xfinity support directly to inquire further. 

You can reach their support here: https://www.xfinity.com/support/?CMP=ILC_support_xfinityforum_re

Thanks,
Danny