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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Pennysworth
Reel Rookie
‎07-17-2023 07:30 PM

Want wired connection but offers only wireless option on setup

That's the problem: no wired choice.

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator
‎07-18-2023 10:56 AM

Re: Want wired connection but offers only wireless option on setup

Hi @Pennysworth,

Thanks for posting.

We hear that apparently, there's no option available to choose the wired connection upon setup. We would like to know if you're using a Roku streaming device or a Roku TV. In the meantime, please refer to this support article for more information on the supported wired network connectivity at this link: How to use USB to connect your Roku streaming device to a wired network

Please let us know what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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makaiguy
Community Streaming Expert
‎07-18-2023 11:39 AM

Re: Want wired connection but offers only wireless option on setup

@Pennysworth-

What model (and model number) Roku are you asking about?   See Roku menu path Settings > System > About.   Some models have no ability to be connected by wire.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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