Forum Discussion

Bree_425's avatar
Bree_425
Reel Rookie
4 years ago

Wake this device but wont work

I have the Roku mobile app and I've been able to use it on my living room tv for almost a year now. Only if I need to use it. But now when I tried to use it, it says to wake this device while my tv i...
tv & player wifi
RobW1836's avatar
RobW1836
Reel Rookie
4 years ago

I'm wondering if you've made any progress? I've been having the same trouble. I think it might have something to do with the update. 

Helper12's avatar
Helper12
Newbie
4 years ago

I was having the same issue. I went into setting>system>restart device. Once I did that I was able to connect with the app again. Hope this helps you.

  • 85shadows's avatar
    85shadows
    Newbie
    4 years ago
    Helper12 wrote:

    I was having the same issue. I went into setting>system>restart device. Once I did that I was able to connect with the app again. Hope this helps you.

    This was the only thing that worked for me.  Phone and TV in same wifi and same frequency. 

  • HonoreeK's avatar
    HonoreeK
    Channel Surfer
    4 years ago

    I am experiencing the same problem but “restart device” is not an option on my tv.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi HonoreeK

      Thanks for reaching out!

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? A photo of the problem occuring would be a great help as well. 

      With more information, we can assist you further.


      All the best,
      Kariza

  • Tonecarbone's avatar
    Tonecarbone
    Newbie
    4 years ago

    I do that as well I got settings and do system restart then do the wake up device on Roku app. It only connects doing that process. To me that's somewhat a pain, along to do that each time. And that's only with my Roku TVs 

    I have another non Roku TV that hase the Roku streaming device hooked up to it. That one always connects no problem.

    • Tonecarbone's avatar
      Tonecarbone
      Newbie
      4 years ago

      I have a TV that isn't a Roku TV that's the one the has the streaming device on it. The other TV's are Roku TVs they are the ones that the Roku app has the connection issues 👍🏻

  • NanDinAz's avatar
    NanDinAz
    Newbie
    4 years ago

    This worked for me. Restarted my Roku tv thru system and connected right away. Thanks!

    Helper12 wrote:

    I was having the same issue. I went into setting>system>restart device. Once I did that I was able to connect with the app again. Hope this helps you.