Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ebeezayyy
Newbie
‎06-15-2022 05:20 PM

Tv won’t stay connected to wifi

My tv won’t connect to wifi anymore. I tried everything factory reset, unplugging it, and restarting it. Help pleaseeeee

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert
‎06-15-2022 08:46 PM

Re: Tv won’t stay connected to wifi

We need more details.  What's the model number of your Roku displayed under Settings->System->About?  Who is your ISP (Internet service provider)?  What happens when you try to connect?  Do you get any error messages/codes?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
switnik
Newbie
‎10-19-2022 03:29 PM

Re: Tv won’t stay connected to wifi

I’m having same problem with all 4 of my TVs & soundbars. Once I turn off the TV, it loses the connection and I have to reconnect. I’ve reset my WiFi router from Xfinity and reset the tvs. 

RokuDanny-R
Retired Moderator
‎10-27-2022 02:08 PM

Re: Tv won’t stay connected to wifi

@switnik

Thanks for the post.

Can you please specify the issue you are experiencing? What specific Roku devices and models are you experiencing this issue with? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos