Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I recently purchased a new roku and put the old roku express 5+ in my bedroom. That tv had an even older roku that always gave me trouble. But now all of a sudden it’s saying I have a poor connection and can’t play anything. The router in 20 feet away and the older roku never gave me issues before. I’ve always had a wireless connection. What can I do so I can work this roku? Thank you in advance
There may not be anything you can do. I have Rokus with good reception and some with terrible reception. If it's an older Express model that you've moved then it only supports 2.4GHz. You can try different Wi-Fi channels on your router or moving the device around to try to find a sweet spot, but that's about it.
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