Wi-Fi & connectivity

[Brandiet]

I have a streaming stick plus and the usb connection on the long range Wi-Fi receiver broke.  Model 3810x. Those cables are outf stock. Will the new replacement for the streaming stick 4k work ?

[AvsGunnar]

@Brandiet 

No, unfortunately they are not interchangeable between models.

Perhaps @RokuCarly or @RokuMaryEF can stop by this thread and help you out with a replacement cable/option.

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Currently, most of the Roku streaming players are on sale so might be worth a glance at a new one.  Only the Streaming Stick models need this proprietary cable which is why I tend to avoid them.  The set top players use power supply cables you can easily get in a store or online if they break.

https://www.roku.com/products/players

[RokuJharra-Q · Accepted solution]

Hi @Brandiet,

Thank you for joining us in the Roku Community!

We just wanted to inform you that, as @AvsGunnar mentioned, the long-range Wi-Fi receiver on your Roku Streaming Stick is not interchangeable between models. No need to worry, we have sent you a private message to provide further assistance.

Looking forward to getting everything sorted for you! 

Best regards,
Jharra

[Brandiet]

Ty

[RokuJharra-Q · Accepted solution]

Hey @Brandiet,

Thanks for replying! We really appreciate your posts, updates, reports, or feedback about any issues with your Roku devices. Don't worry, and we'll take care of this for you!

Still Having Trouble?

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page.

Thanks a lot for your time and continued participation in our community!

Happy Streaming! 💜
Best regards,
The Roku Community Team

[DougGeib]

I have the Streaming Stick+ model 3810X. The power cable broke, so I tried to find a replacement. Every link that went to the WR001 power cable. Came up with the WR002 model. I got the cable and had to get an adapter to put it on the roku. Still came up with the 'Not Connected' message. I factory reset the device by got a message that read 'Advanced Wireless Receiver not found'. Does the WR002 not work on the device? If so, how do I get a WR001 power cable?

[renojim]

As you've discovered, the WR002 can't be used in place of the WR001 and unfortunately the WR001 is no longer available.  Perhaps @RokuMaryEF can provide some help.

[RokuJharra-Q]

Hi @DougGeib,

Thanks for sharing this issue with the Roku Community! We're here to help and just sent you a private message to offer more assistance. We're really looking forward to hearing from you and working together to resolve this issue!

Best regards,
Jharra

[COP]

Exact same issue… Not realizing it, ended  up with WR002.  Tried an adapter, no luck - Old stick does not recognize.. .  Any way to relearn or upgrade firmware?

[RokuArjiemar]

Hello! @COP,

Thank you for posting in the Roku Community!

Your communication regarding the problem you are experiencing with your older Roku streaming stick not working with WR002 is greatly appreciated. We are happy to be of service.

Please check your inbox as we have given you a private message to assist you further with your matter.

Regards,
Arjiemar