Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CAPERC
Level 7

Streaming services won't connect

The Roku TV is connected the settings list connection as excellent even YouTube, digital tv works fine. However, some apps, Netflix,  Prime and Disney say it's not connected if I try to open them. 

0 Kudos
2 REPLIES 2
CAPERC
Level 7

Re: Streaming services won't connect

I did a factory reset and a necessary software update will not load due to the same connection issue. HELP

0 Kudos
renojim
Community Streaming Expert

Re: Streaming services won't connect

Try connecting to an alternate network like your phone's hotspot, if possible, just to get through the initial update.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos