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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Brickyard
Reel Rookie
‎10-25-2022 02:26 PM

Streaming Stick Remotes Don't Work

Had 4 Premiers. All stopped getting WiFi signal unless I moved then6 10' or less from router. Bought new Streaming Sticks. Remotes work sporadically at best. I see lots of people have this issue. Way too hard to get tech support. I have purchased 7 units total and none of them work right. 6 are less than 1 hear old. Unacceptable. Can anyone help? 

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1 REPLY 1
RokuDanny-R
Retired Moderator
‎11-01-2022 11:17 AM

Re: Streaming Stick Remotes Don't Work

@Brickyard

Thanks for the post.

Can you please specify the issue you are experiencing? What wireless frequency are you using? Have you already tried switching the wireless channel on your router to see if that helps with your device connectivity? In addition, have you tried rebooting your wireless network to see if that helps? 

For troubleshooting purposes, have you tried connecting your Roku devices to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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