Wi-Fi & connectivity

[Cpr546]

My Roku is connect and I can see my wireless address but when I put in the password that appears on the back of my T Mobile device, Roku won’t accept it.

[RokuCarly]

Hi @Cpr546 

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your connectivity issue. No worries, we're here to assist you.

Have you tried changing your Wi-Fi password to see if you can connect with that new password on your Roku device?

In addition, try to connect your Roku device to a mobile hotspot to check if that will work.

With more information from you, we will be able to provide you with an accurate resolution. 

All the best,
Carly

[LTirado]

I’m having the same problem. I changed internet providers, and was able to connect all the other devices in my house using the same password, but wouldn’t you know it, my Roku Express won’t accept the password. I have restarted my Roku several times and nothing. I had this issue before and someone at Roku was able to get my issue resolved.

[RokuAnjelie]

Hi @LTirado,

A warm welcome here in the Roku Community.

We're sorry about your experience with your Roku won’t accept password. 

We want to help you with this and need further details to investigate the issue.

• Did you see any error message when connecting to your Roku Express?

With more detailed information, we will be able to assist you further. We'll wait for your response. 
Thanks,

Anjelie

[kgillmor]

I got a new wifi box installed & my phone, and everyone elses tv’s connected to it but my roku box wont connect to the wifi. I’ve tried network reset, system reset & factory resetting and nothing worked

[LTirado · Accepted solution]

I ended up having to reset my Roku to the original factory settings. Once I did that, it accepted the password and connected to the internet.

From the Settings menu

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

[carlislecaden1]

My Roku app is not allowing me to sign in

[renojim]

@carlislecaden1, is your phone rooted?  There's a whole thread in the Mobile app section (where this belongs) about the same issue and rooted phones seem to be the problem.

[ucme4pt]

I went in system-advanced settings-network connection reset and then everything went through. 

[RokuJechealR]

Hi @ucme4pt,

A warm welcome to the Roku Community!

Thank you for letting us know about this. We appreciate your patience and understanding on this matter and are happy to hear that everything went through.

If you have any other questions or concerns, please let us know.

All the best,
Chel