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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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LarryF1
Newbie
‎04-13-2023 06:07 PM

Roku’s won’t connect to WiFi.

Roku wconnect to wifi or take me to settings.  Only displays roku upper left hand on tv.

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3 REPLIES 3
RokuNimfa-C
Retired Moderator
‎04-13-2023 07:39 PM

Re: Roku’s won’t connect to WiFi.

Hi @LarryF1, 

Thanks for your post. 

We're glad you are here in Roku Community so we can best assist you to get your Roku device connected to the network. Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

Please let us know any additional information so we can make an effective suggestion. 


Regards, 
Nimfa

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sandmancatlady
Newbie
‎04-14-2023 01:30 PM

Re: Roku’s won’t connect to WiFi.

I have tried everything.....won't connect. My Roku is older Premiere model. my WiFi is strong, internet is strong Infinity cable. Is my roku dead?

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RokuNimfa-C
Retired Moderator
‎04-14-2023 01:46 PM

Re: Roku’s won’t connect to WiFi.

Hi @sandmancatlady,

Thanks for reaching out to the Roku Community. 

We appreciate you letting us know about the network connectivity issue you are experiencing with your Roku device. May we ask does your Roku device is still able to detect your network? Do you receive an error message or code when trying to connect? 

For additional troubleshooting, have you tried connecting this Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to connect?

Please let us know how it goes. 


Regards,
Nimfa

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