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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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salsh
Newbie
3 weeks ago

Roku not connecting to WiFi

My TV should be connecting.  I have WiFI but no Roku

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2 REPLIES 2
JWS9518
Streaming Star
3 weeks ago

Re: Roku not connecting to WiFi

Try unplugging the Roku and router for 30 to 60 seconds.

 

Also, you could try a network connection reset on the TV.  Make sure you are entering the correct password.

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RokuRhea-V
Community Moderator
Community Moderator
3 weeks ago

Re: Roku not connecting to WiFi

Hi @salsh 

Welcome to the Roku Community!

It seems that your Roku is connected to Wi-Fi but cannot access the Internet. Let's get it online again!

Please provide the following information below:

  • Did we recently make any changes to your network or network provider?
  • What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
  • How far is your device from your network router?

In the meantime, you can visit this support article on How to check the connection to your home network and the internet.

We look forward to hearing from you soon and getting your details.

Thanks,

The Roku Community Team

Rhea V.
Roku Community Moderator
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