Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
My roku express is not connecting to my wifi. It finds it and when I put in my password it says I need to restart my device and my router. I have been doing it for 2 days now and it still is not working. I even switched tvs and roku devices.
Do you get the error code 014.30 on your TV screen when you're experiencing the issue? If yes, please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Problem may have been caused by a recent update from Xfinity to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched back to b/g/n security.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
This is a recurrring problem for me too. Someone else in this community suggested deactivating the subscription then reactivating it. I tried that and it worked - i was able to enjoy the Roku channels that day. the next day I had to go through the same steps. This is not acceptable - but it worked twice. So every day I have to deactivate and reactive may account!!! Yesterday, that practice did not work. I am really frustrated and wonder what is wrong. The system says that my connection is Excellent. My connection is excellent but Roku is awful. You know there's something inherently wrong when Roku not connecting to Xfinity wifi" is an option on the trouble shooting list. FIX THE PROBLEM ROKU.
The exact thing is happening to both our TVs with Roku. Says no internet connection. Even though it lists our internet as Excellent strength. We also have Xfinity internet. Tried many times to restart Roku and Xfinity box.