Wi-Fi & connectivity

[berlin433]

I have a Onn brand Roku TV. I’ve had it for probably 6 months and had no problems. Tonight I went to connect my app to my TV like usual and it wouldn’t connect. The 35 second limit or whatever wasn’t connecting in time. So I forgot the device, which i’ve come to learn was not very smart. Now I can’t get the device back on the app to even try to connect it. I’ve tried resetting the network, i’ve tried resetting the TV, and I even factory reset the TV. Does anyone know why it won’t connect, and how to fix. Any help is appreciated.

[AvsGunnar]

@berlin433 

Try clearing the cache and data in the mobile app.  Then restart phone.  (you will need to login to mobile app again if both data and cache were successfully cleared).

If still a no-go, try clearing the cache and data again and then uninstalling the mobile app, restarting the phone, and reinstalling the mobile app.