Hi @JacquellS,
Thanks for posting here in the Roku Community!
We appreciate you for letting us know about the connectivity issue. Please check your inbox for further assistance.
Note: Never publicly post personally identifiable, private, or sensitive information, including passwords, email addresses, or payment information. Community content is visible to all Community members.
We're looking forward to learning more about it.
The Roku Community Team
Rhea V.
Roku Community Moderator