Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Moreping
Newbie

Roku loses connection and needs to be restarted

Several times a day new Rokuplayer loses its WiFi connection, goes into buffering and must be restarted. Work for awhile and then does it again WiFi signal is strong in house.

 

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RokuERey
Community Moderator
Community Moderator

Re: Roku loses connection and needs to be restarted

Hi @Moreping,

Greetings from the Roku Community!

We'd love to be of assistance here and we appreciate your sharing your report about this network issue.

Could you tell us if you've made some changes recently that might be related to this? Also, could you share with us the serial number of this Roku device (this can be found from System>>Settings>>About).

Please keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
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