Forum Discussion

Vickyz730's avatar
Vickyz730
Newbie
4 years ago

Roku keeps stalling and pausing

Keeps pausing and reloading every 20 seconds or so.  Internet connection is solid. 

2 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Is this happening with all streaming channels or only on particular ones?

    See if this helps the situation:

    • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
    • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
    • Find and connect to your network via Settings> Network > Set up connection

    If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

    • MaMaRosa's avatar
      MaMaRosa
      Newbie

      Nope tried it all SEVERAL times. Disconnecting, restarting, reset and still the same problem. I have spoken to Comcast Business and they claim I have EXCELLENT connection with high upload speed. Roku says its Comcast, Comcast says its Roku???