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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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x_milo_x
Reel Rookie
‎08-15-2023 09:15 AM

Roku not connecting to internet

Hello .i have a roku stick 3800RW.exelent wifi signal but roku cant connect to internet all other devices  can just fine i have tried everything  unplug stick from tv  while on unpluge power to it reset network re enter password   update  unplug router 9-10 feet away an a wall in between  nothing works. Please help

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RokuJohnB
Community Moderator
Community Moderator
‎08-15-2023 01:32 PM

Re: Roku not connecting to internet

Hi @x_milo_x,

Thanks for posting in the Roku Community!

We understand you're having a problem with your Roku device since it keeps disconnecting from your wireless network or Wi-Fi. We would be more than happy to look further into this issue, but we will need more details.

  • Are you getting any error messages or error codes while trying to play content?
  • How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptop, computer)
  • Did you recently make any changes to your network or network provider?

With detailed information, we will be able to assist you further.

Thanks,

John

John
Roku Community Moderator