Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Intheone4u
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet


@Puzzeled1 wrote:

The Roku is showing in the setting section that wifi and internet connection are ok during a check of connection settings. Wifi is showing strong connection. Unable to get any of the channels to download.  Hitting the * key the Roku device says there is no internet connection despite the system check saying that there is both wifi and internet connection. Checking with my tablet I can see the wifi connection is working and I am able to access the internet. None of the usual fixes seem to work - turning  systems (both modem and Roku) and resetting everything both manually and via settings including a program entry and re-set changes nothing. How can the roku system say there is both wifi and internet connection during a system check but the back door of using the Star * key show no internet connection an dhow do I fix this. This happening to 2 Roku systems in the household (2 different TV   

Alot of cable and internet providers have throttle down the system in the past few weeks and you might want to contact your provider because when they fixed the issues with all the wet weather they might have to update your system, also they don't like it when you're streaming so they throttle it down on purpose which is against the federal communications commission rules, make sure they credit your Bill for it and they will fix it rather quickly, I had the same issues and contacted spectrum cable and littery yelled at them and told them I was going to notify the federal trade commission and within 5 minutes it was working

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LizZzz1
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

I have Roku 2 premieres and a Roku tv. I have tried rebooting router, and Roku, all the steps that you have mentioned. All other devices in the home are connecting fine. Just not the Rokus

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku is showing wifi/internet connection but is not connected to the internet

Hello @LizZzz1

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please be advised that your Roku Premieres are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Dreaves
Level 7

Re: Roku is showing wifi/internet connection but is not connected to the internet

Need to change my Roku internet to my new internet

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku is showing wifi/internet connection but is not connected to the internet

Hi @Dreaves

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Do you need assistance connecting your Roku device to your new wifi network? 

Please let us know. We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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