Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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kb2040
Level 7

Roku express not connecting to Wi-Fi

Strong connection with xfinity wifi but the roku express will not connection 

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku express not connecting to Wi-Fi

Hello @kb2040

Thanks for reaching out here in the Community!

Since your internet service provider is Xfinity, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

If you need help configuring your router setting, it'll be best to contact Xfinity Support directly.

Keep us posted on how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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