Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku error code 016

Hi, there my name is James and while I streaming the Roku it is show me the error message that i 'm not connect to the internet. can anyone know me the solution of Roku error code 016.


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Community Streaming Expert

Re: Roku error code 016

I've run into this here several times.  This has always worked for me when my Roku has lost its internet connection:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 8

Re: Roku error code 016

Hi there I was able to fix this error on my roku by enabling the network ping. I found this solution here https://droidtheory.com/roku-error-code-016-fix/ , you can check and let me know if it worked for your or not

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